Refund Policy

Backed by 150+ years of growing know-how and customer trust, The Park Seed Promise is our commitment to your success.  Whether it’s seeds, plants, or tools, we stand behind every product and every gardener.  We’ll make it right so you can grow with confidence.  If it doesn’t grow, let us know. 

That’s the Park Seed Promise. 

Whether it's a seed, shrub, tree, or perennial, if it doesn't grow or doesn't meet your expectations, we’ll work with you to make it right. That may mean a replacement or credit, depending on the situation. 

Setting the Gold Standard for Seed Quality  

Freshness isn’t a bonus, it’s the baseline. From the moment our seeds arrive, they’re stored in a climate-controlled environment to preserve peak vitality. This storage environment slows natural seed aging, helping ensure stronger germination and better results in your garden. That’s how we deliver freshness you can count on. 

We don’t just maintain a stable environment, we take seed quality seriously at every step: 

• Sourced from the world’s best growers and tested by them and us
• Quality-checked on arrival, re-tested regularly 
• Returned to climate-controlled storage after packing to protect viability
• Sealed in light- and moisture-blocking gold foil for extended freshness
• Backed by 150+ years of experience and innovation 

Our seeds aren’t sitting on a shelf. They’re in peak condition when they reach your soil.  

If it doesn’t grow, let us know. 

That’s the Park Seed Promise. 

“Your success and pleasure are more to Park than your money.” — George Park, Founder, 1868

 

Want the full story? Explore how we test, store, and select our seeds.

Refund Policy

We guarantee all Park Seed products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase.

If any product was damaged in shipping or dead upon arrival, notify us within 48 hours from receipt. Please keep all contents and packaging.

To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:

Guarantee by Product Type & Season 

 

We guarantee the quality of our seeds and plants when they arrive, but can’t cover issues caused by extreme weather, neglect, or planting outside recommended hardiness zones.

For help with your purchase or returns, please contact Customer Service at [email protected]. 

Terms and Conditions

• All returns must include order #, customer's name and address.
• Sale items will only be issued a merchandise credit for purchase price.
• By placing an order you are accepting these terms.
• Photos may be required on a situational basis.

Substitutions: If the item of your choice is unavailable or does not meet our high standard of quality, we may need to substitute an item of equal or greater value.

Charge cards are billed at time of shipment. Receipt of your check authorizes Park Seed to process an ACH debit entry to your account for the amount of your check. The transaction will appear on your bank statement. If we cannot post the transaction electronically, you authorize us to present an image copy of your check for payment. Hard goods ship promptly. Live plants are shipped at the proper planting time for your region. Please see our website for the current shipping schedule.

Typographical errors: Although every precaution is taken to ensure accuracy, errors in price, quantity, and/or specifications may occur in printing. We reserve the right to correct such errors.

Prices are subject to change.

Let's Grow Something Good!

Vegetable Seeds	Flower Seeds
Herb Seeds	Perennials
Shrubs	Trees

 

This policy was last updated on: March 18, 2026